ENSEMBLE HELPER SUPPORT
A little help.
Keep your day moving.
Find answers about setup, classroom use, and getting help with Ensemble Helper—from seating charts to attendance tracking.
NEW TO ENSEMBLE DISPLAY?
Prepare your first
rehearsal screen.
Follow the getting-started guide to prepare your first slides, plan ensemble switch times, and check playback before rehearsal.
Ensemble Display getting-started guideFREQUENTLY ASKED QUESTIONS
Quick answers.
Useful next steps.
Setup, shared rosters, classroom devices, and working with other directors. Bug reports, suggestions, and feature requests also have their existing page.
What should I use this support page for?
Support is by email only. Greg builds and runs Ensemble Helper and personally replies to support emails. Use email to ask for help, report a problem, or send feedback about Ensemble Helper. For bugs, include what you were trying to do, what happened, and the device or browser you were using if you know it.
Where do I start if I am new to Ensemble Helper?
Start by creating or importing a roster, then use that roster to build a seating chart. Seating Charts, Attendance, and Shared Rosters are designed to work together so you do not have to rebuild the same student list in multiple places.
Can I import students from Google Classroom or a CSV file?
Yes. Ensemble Helper supports roster imports from Google Classroom and CSV files. This is intended to make setup faster for directors who already have class lists in another system.
Does Attendance use the same roster as Seating Charts?
Yes. Attendance and Seating Charts use the same shared roster system. That student information also connects with Instrument Inventory, Lockers, and Leadership, so you can use the current tools without rebuilding student lists.
Can I use Ensemble Helper on a smartboard, Chromebook, tablet, or phone?
Ensemble Helper is being built for real classroom use, including desktop computers, Chromebooks, smartboards, tablets, and phones. Some editing tools are best on a larger screen, while attendance and viewing workflows are designed to be useful on smaller devices too.
Can I share charts or information with another director?
Yes. Share seating charts with collaborators who need to view or help edit the current layout. In Ensemble Display, use Shared With Me to play displays shared with you; editor access also lets you help prepare and update slides. See Collaboration and Sharing for more details.
What information helps most when I report a bug?
The most helpful reports include the page you were on, what you clicked, what you expected to happen, what actually happened, and whether the issue happened on desktop, Chromebook, tablet, phone, or smartboard. A screenshot is helpful when available.
What future tools are planned?
Ensemble Display, Instrument Inventory, Lockers, and Leadership are already part of Ensemble Helper. See What’s Next for ideas being considered, including assessment, music preparation, and program-management tools. All current and future Ensemble modules are included in the $39/year subscription, with no separate module fees. Future modules are included as they are released.
CONTACT SUPPORT
Tell me
what happened.
Ask for help, report a problem, or share feedback. For a bug, include the page you were using, what you clicked, what you expected, what happened, and your device or browser.
Support is by email only. I’m Greg, the person who builds and runs Ensemble Helper, and I personally reply to support emails. There is no live chat or real-time support.
Send a support request
Tell Greg what you need help with. Replies arrive by email.
Prefer email? support@ensemblehelper.com