Welcome to Our Support Center
We’re here to assist you with everything Ensemble Helper has to offer. Our support team understands the unique needs of music educators. From seating charts to attendance tracking, find the resources you need to streamline your directing process.
New to Ensemble Display? Follow the Ensemble Display getting-started guide to prepare your first slides, plan ensemble switch times, and check playback before rehearsal.
Frequently Asked Questions
Quick answers about setup, classroom use, and getting help.
Use this page to ask for help, report a problem, or send feedback about Ensemble Helper. For bugs, include what you were trying to do, what happened, and the device or browser you were using if you know it.
Start by creating or importing a roster, then use that roster to build a seating chart. Seating Charts, Attendance, and Shared Rosters are designed to work together so you do not have to rebuild the same student list in multiple places.
Yes. Ensemble Helper supports roster imports from Google Classroom and CSV files. This is intended to make setup faster for directors who already have class lists in another system.
Yes. Attendance and Seating Charts use the same shared roster system. That student information also connects with Instrument Inventory, Lockers, and Leadership, so you can use the current tools without rebuilding student lists.
Ensemble Helper is being built for real classroom use, including desktop computers, Chromebooks, smartboards, tablets, and phones. Some editing tools are best on a larger screen, while attendance and viewing workflows are designed to be useful on smaller devices too.
Yes. Share seating charts with collaborators who need to view or help edit the current layout. In Ensemble Display, use Shared With Me to play displays shared with you; editor access also lets you help prepare and update slides.
See Collaboration and Sharing for more details.
The most helpful reports include the page you were on, what you clicked, what you expected to happen, what actually happened, and whether the issue happened on desktop, Chromebook, tablet, phone, or smartboard. A screenshot is helpful when available.
Ensemble Display, Instrument Inventory, Lockers, and Leadership are already part of Ensemble Helper. See What’s Next for ideas being considered, including assessment, music preparation, and program-management tools.
All current and future Ensemble modules are included in the $39/year subscription, with no separate module fees. Future modules are included as they are released.